Every day we deal with issues and hope to resolve them correctly, quickly, and cheaply. To do so means we need to be able to sort the immediate and important issues from the less urgent and less critical problems. That means we ought to identify the problem, gather the information and data, explore solutions, select the most likely answer and implement it. But our analysis, evaluation, and decision process can be distorted by various cognitive biases. In this session, you will learn how to prioritize issues and problems, resolve an issue or solve a problem logically and mitigate possible biases that sometimes make it hard to think straight.
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