Emotional Intelligence is a person's ability to understand, use, and manage your own emotions in positive ways to help relieve stress, communicate effectively, empathize with others,overcome challenges and defuse conflict. Speaker, Lori Flightmaster will review topics discussed in Part I and take a deeper dive into learning more about the difference between IQ and EQ and techniques on how to manage your emotions, improve self-control, and discover how EI can help you develop more positive relationships at work and at home. Participation in Part 1 not required to attend this session.